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Return Policy

Return Policy


  • Returns are accepted for any reason within 30 days of delivery with a Return Merchandise Authorization Number (RMA#) only. Please contact us by email or phone to receive your RMA#. Do not send any item(s) back to us with out an RMA#. Your package will be refused and no funds will be returned.
  • Products must be returned in NEW condition, in their original packaging, and with all instructions and warranty paperwork included. Items that can not be re-sold as new (including packaging) will result in no funds being returned to you.
  • Customers may return packages via UPS, Fed Ex or USPS however we suggest that you ship using a traceable and insured method as customers are fully responsible for all items until they are received by our returns department. Please make sure your RMA# is writen on the return label.
  • If a package is refused by the customer or returned to sender, we will deduct the amount of the return shipping from the return amount.
  • Customers are fully responsible for all items shipped back to us until they are received by the Organize-It Returns Department. This means that if any item is damaged during shipment, you are responsible for filing a claim with the carrier to receive your money. We will not issue a refund for damaged merchandised received at our location.
  • Customers are responsible for all shipping costs. We do not refund shipping costs for your order nor do we pay for you to return items to us.
  • We may, at our sole discretion, choose to accept a return after 30 days from delivery. A 33 percent restocking fee will be applied. No refunds will be given for Closeout or Special Order items.
  • Do not return damaged, defective items or incorrect items received. Please contact us within 14 days of receipt of your order. We may send a replacement item or parts or exchange the item for an item of equal value at no cost to you. If you decide you do not want a replacement, you need to contact us to receive an RMA# to complete your return process. The item(s) must be returned to our warehouse, and shipping costs will not be refunded.
  • We do not refund shipping charges. All freight charges incurred are the responsibility of the customer.
  • Refunds will be applied to the method of payment originally used.
  • Check and money order customers will need to allow 20 business days for your return to be processed.

Damaged Shipments
In the event that you receive a damaged product, or the wrong product, DO NOT RETURN THE PRODUCT, contact our Customer Service Department within 14 days at +18185997353. We will send you a replacement item or parts at no cost to you. For damaged items we will require digital pictures of the damage sent to info@humiditorstorage.com. Keep the damaged item until you receive the replacement. If you decide that you do not want the damaged item, it will be considered a return, and all of our return policies will apply. The item(s) must be returned to our warehouse, and shipping costs will not be refunded. For items received in error we will notify you if we will have you return the product to us and we will pay for the return shipping.


Non-Receipt of Order
In the event that you do not receive your order you must call us within 14 days of the ship date so we can do an investigation. We may, based on our investigation re-ship the order to you. If you fail to contact us within the 14 days we will not reship your order and no return will be processed.
International Returns
For International returns information, please see our Shipping Page.

Direct ship countries may use the standard return method stated on this page.
Return Address
Pack your item securely enough to withstand FedEx shipping. Make sure to include your receipt along with a note explaining the reason for the return. Send your return using a trackable shipping method back to our warehouse (even if your order was drop shipped).

Our mailing address is:


Email: info@humiditorstorage.com
Phone: +18185997353
Drop Ship
Drop ship means that your order, or part of your order, will be sent directly to you by the manufacturer. This is done to save shipping costs, and to help keep our prices low. You will be notified via email for any items being drop shipped to you. Drop shipped items can not be cancelled once they are ordered. Please note that drop ship items typically add a week to the shipping time. You may return non-special order or drop ships by following our Return Policy.


Cancelled Order Policy
Organize-It works very hard to try and ship in stock orders right away and we sometimes ship orders seven days a week. We have many automated processes so attempting to find and cancel orders is very time consuming and costly. Therefore, you should make sure you want the order before you hit the Place Order button. Once an order is placed it can not be cancelled. You can however return the item per our return policy above.

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